Overview

The security of your data has the highest priority for VTB Bank (Europe) SE while we process your transactions. We have therefore implemented strict regulations for the organizational and technical processes to ensure the security of the systems and the data transfer through the internet.

Beside our activities to assure security your contribution as our customer is essential. Using Internet Banking carries risks, which can only be avoided if you are dealing sensible with this service. Hence we want to advice a couple of precautions:

  • System configuration of your computer
  • Handling of your access data
  • Suggestions for the usage of MIP VTB SE


System configuration

To avoid exposure of your computer by malware (e.g. viruses or trojans) giving unauthorized persons access to MIP VTB SE, we want to recommend the following precautions:

  • Use a virus scanner with most recent virus signatures.
  • Use an antispyware software with the most recent updates.
  • Use a recent and securely configured (personal) firewall.
  • Install the most recent updates and service packs for your operating system and your web browser.


Access data

Please protect your access data against access of unauthorized persons. These are our suggestions:

  • Keep all data granting access to your computer or MIP VTB SE (usernames, passwords, PIN) a secret.
  • Please keep your passwords and PIN in mind, but do not write them down anywhere.
  • Do not save your passwords or PIN on the hard disk of your computer.
  • Please store your PIN seperated from your token or chipcard.
  • Do not let other people look over your shoulder while you login and use MIP VTB SE. In case of any doubt change your passwords (respectively your PIN) or block your access to MIP VTB SE.
  • Do not use your passwords and your PIN on other websites, e.g. for e-mail or internet auctions.
  • Change your passwords and PIN regularly. Do not use combinations, which can easily be guessed, e.g. "12345", "11111" or "abcde".
  • Do not use a password management program to save your password (e.g. password manager of your web browser).

In the recent past cheats increasingly try to spy on access data using the "phishing" technique. Beside conventional methods such as e-mails or faked websites, customers are now also ringed up. Using different false pretences (e.g. maintenance tasks, security checks) they try to enquire access data for internet banking via telephone. Please keep the following advices in mind:

  • Always access the MIP VTB SE website (http://mip.vtb.se) directly - do not use links in received e-mails or from websites.
  • VTB Bank (Europe) SE will never send e-mails containing a link to the login page of MIP VTB SE. Mails containing such a link are without any doubt a phishing attempt leading to a faked webseite in order to spy out your access data.
  • No employee of VTB Bank (Europe) SE will ever ask you for your password or PIN for the usage of MIP VTB SE - neither by phone nor by e-mail. Each question for your password or PIN is definitily a phishing attempt.
  • Do not use weird computers to access MIP VTB SE, especially no publicly available computers (e.g. internet cafes), as a sufficient system security is not guaranteed.


Usage of MIP VTB SE

For the usage of MIP VTB SE please consider the follwing advices:

  • Always access the MIP VTB SE website (http://mip.vtb.eu) directly - do not use links in received e-mails or from websites.
  • Attention: your browser reports unreliable internet connections. You should not ignore this warnings under all circumstances. Interrupt the connection immediately, if a warning message concerning the certificate is displayed.
  • The VeriSign logo allows you to check the identity of the website. For the case, that the logo is not displayed or a click on the logo does not open a new window, which confirms, that the website is operated by VTB Bank (Europe) SE, you are probably on a phishing website.
  • Check, whether the connection is encrypted by looking, whether a closed padlock is displayed at the bottom line of your web browser.
  • Modern web browsers are showing "VTB Bank (Europe) SE" on green background. If you recognize, that a different name is displayed or the background colour is not green, you are probably on a phishing website.
  • Do not let other people look over your shoulder while you login and use MIP VTB SE. In case of any doubt change your passwords (respectively your PIN) or block your access to MIP VTB SE.
  • Please logoff as soon as you have finished working with MIP VTB SE and do not just close your web browser.